Shipping policy
Art Smiley Shipping Policy for Buyer
At Art Smiley, we strive to deliver your artwork with precision, care, and efficiency. This shipping policy outlines everything you need to know, including order tracking, customs duties, address changes, damaged artwork claims, and our shipping insurance policy. Our buyer shipping policy for artwork ensures that your purchases are handled with the utmost care. It covers the responsibilities regarding shipping times, packaging standards, return shipping costs, and procedures for reporting and resolving any issues with damaged items. We are committed to ensuring a smooth and hassle-free experience for all our customers.
1. Local and International Shipping
Our shipping timeline is categorized into local and international shipping based on the origin and destination of the artwork.
Local Art Delivery Guidelines
If the artwork's origin and destination are within the same country, it will fall under local shipping with the following timelines:
Sculptures and Framed Artworks: Delivered within 7-10 business days from the order date.
Rolled Artworks and Prints: Shipped faster, arriving within 5-7 business days.
Shipping fees are based on the size of the artwork and calculated during checkout.
International Shipping
If the artwork’s origin and destination are in different countries, it will be categorized as international art shipping with the following timelines:
Sculptures and Framed Artworks: Delivered within 15-20 business days from the order date.
Rolled Artworks and Prints: Shipped in protective tubes, arriving within 8-12 business days.
Customs duties and taxes may apply to international orders and are the responsibility of the customer. These charges are determined by the local customs office and are not included in the purchase price or shipping fees.
Orders are processed and shipped only on business days (Monday to Friday).
Delays in international shipping services due to customs clearance or other external factors do not entitle customers to refunds for shipping costs. Before placing an international order, it is recommended to consult your local customs office to understand the potential costs and procedures.
Shipping Costs
Shipping fees are calculated based on several factors, including the artwork's dimensions, weight, origin, and destination. These costs will be clearly outlined during the checkout process. Please note that additional fees such as customs duties, taxes, or import charges may apply for international shipments, depending on your country’s regulations. These charges are not included in the shipping fees and are the buyer's responsibility. If you have any concerns about customs duties or specific requirements for your country, we recommend contacting your local customs office for further details before placing an order.
2. Order Tracking
Once your order has been dispatched, you will receive a confirmation email that includes a tracking number and a link to monitor your shipment. This allows you to track your artwork’s journey directly through our courier partner’s website or via the Art Smiley platform. If you encounter any issues while tracking your shipment or need further assistance, our dedicated support team is here to help. You can reach us at contactus@artsmileydecor.com to resolve tracking-related concerns efficiently.
3. Customs Duties and Taxes
For international orders, it is important to note that buyers are responsible for any applicable customs duties, taxes, or import fees charged by the destination country. These charges are not included in the purchase price and must be paid directly to the local authorities upon delivery. Art Smiley does not cover these additional costs, as customs policies vary widely across different countries. To ensure a smooth delivery process, please double-check that your recipient name and delivery address are accurate during checkout. If you have questions about customs processes in your location, we recommend consulting your local customs office.
4. Address Change
If you need to modify your delivery address after placing an order, please contact us as soon as possible at contactus@artsmileydecor.com. We can only accommodate address changes if the artwork has not yet been dispatched. Once an order is shipped, address changes cannot be made, as the courier service will already be in possession of the package. Therefore, it is essential to verify your address information at the time of placing the order to avoid any delays or delivery issues.
5. Packaging and Shipping Insurance Policy
To ensure that your artwork arrives in perfect condition, all shipments are professionally packed according to Art Smiley’s strict Packaging Guidelines. Each piece of artwork is securely protected with high-quality materials designed to withstand handling during transit. Additionally, all shipments are fully covered by shipping insurance. This policy protects against any damage or loss that may occur while your artwork is in transit. In the rare event of shipping-related damage or loss, Art Smiley will work with you to ensure that you receive a full refund or arrange for a replacement, based on availability. These are part of our comprehensive shipping terms for buyers, designed to provide a safe and seamless experience whether you are purchasing artwork locally or internationally.
6. Damaged Artwork Policy
While we take every precaution to pack your artwork securely, damage may occur during shipping in rare instances. If your artwork arrives damaged, it is important to report the issue to us within 48 hours of receiving the order. To initiate the claim process, please provide clear photographs of the damaged artwork, both internal and external packaging, and the shipping label. Send this information to contactus@artsmileydecor.com for prompt resolution. Once we verify the damage, we will arrange for a replacement or issue a full refund as applicable. If inadequate packaging materials were used during shipping or return, claims may not be honored. We emphasize reusing original packaging materials for any returns to minimize damage during transit.
7. Return Shipping Responsibility
If you wish to return an artwork, you must reuse the original packaging materials to ensure it is securely protected during transit. Proper packaging is critical to avoid damage during the return process. For standard returns, buyers are responsible for the cost of return shipping unless the artwork arrives as damaged. If you are unsure about the return process or need guidance on packaging, our support team is available to assist. At Art Smiley, we prioritize the safe delivery of art to buyers, ensuring that all pieces are carefully packaged and shipped to prevent any damage.
8. Shipping Restrictions
Art Smiley currently ships artworks across the globe. However, certain regions may have restrictions due to local regulations or limitations set by courier services. If we are unable to ship to your location, we will notify you during checkout or promptly after order processing. For any queries regarding shipping availability to your location, please reach out to our support team for clarification. Our buyer shipping policy for artwork ensures transparency and clear communication, so you are always informed about the shipping options available to your specific location. We are committed to providing you with a seamless experience, regardless of where you are located.
9. Order Status and Customer Support
At Art Smiley, we are committed to keeping you informed about your order status at every step. If you have questions regarding your shipment, address changes, customs duties, damaged artwork claims, or any other shipping-related concerns, please contact us directly. You can reach our team via email at contactus@artsmileydecor.com.
Contact Us
- Business Name: Art Smiley Art Gallery LLC
- Phone: +971 56 108 2573
- Email: contactus@artsmileydecor.com
- Address: S01, 25 20B St – Al Quoz 2,
- Dubai, UAE
- VAR/TRN: 104110561800003
- Trade License: 1197804
- Business Hours: 8:30 AM – 6:00 PM (Mon – Sat) (GST)
- Response Time: Within 24 hours on working days
